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Privacy Policy

Last Updated: 02/04/2026

HELP Now AZ (“HELP Now,” “we,” “us,” or “our”) is a registered 501(c)(3) nonprofit organization. We are committed to protecting the privacy and personal information of individuals who interact with our organization, including families we serve, donors, volunteers, sponsors, and community partners.

This Privacy Policy explains what information we collect, how it is used, and how it is protected.

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

  • Full name
  • Phone number
  • Email address
  • Mailing address
  • Program participation details
  • Volunteer availability and hours
  • Donation and sponsorship information
  • Communication preferences

Information is collected through:

  • Website contact forms
  • Program intake and registration forms
  • Volunteer and donor sign-up forms
  • Event registrations
  • In-person or community outreach activities

We do not collect personal information without user knowledge or consent.

2. How We Use Your Information

Personal information is used solely to support HELP Now AZ’s nonprofit mission, including:

  • Communicating about programs and services you request
  • Sending event details, reminders, and logistics
  • Coordinating volunteers and service delivery
  • Providing donation confirmations and receipts
  • Managing case files and nonprofit operations
  • Internal reporting and compliance

We do not use personal information for third-party advertising, lead selling, or unrelated commercial purposes.

3. SMS & Mobile Messaging (Opt-In Details)

If you provide your mobile phone number and consent, HELP Now AZ may send informational and transactional SMS messages, including:

  • Program notifications and updates
  • Volunteer confirmations and reminders
  • Event logistics and scheduling
  • Donation confirmations and receipts
  • Service-related communications you request

SMS Consent

  • Consent is obtained through website forms or registrations with clear disclosure
  • Message frequency may vary
  • Message and data rates may apply
  • You may opt out at any time by replying STOP
  • Reply HELP for assistance

Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to service providers who assist in nonprofit operations and are bound by confidentiality obligations.

4. Cookies & Tracking Technologies

HELP Now AZ uses cookies and similar tracking technologies to improve website functionality, understand usage patterns, and enhance user experience.

These technologies may collect:

  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring URLs
  • General geographic location (non-precise)

Cookies are used for:

  • Website performance and analytics
  • Form functionality and submission tracking
  • Security and fraud prevention

You may adjust your browser settings to refuse cookies; however, some website features may not function properly as a result.

5. How We Share Information

HELP Now AZ does not sell, rent, or trade personal information.

Information may be shared only:

  • With authorized staff or volunteers for operational purposes
  • With trusted service providers (CRM, messaging, analytics platforms) solely to support nonprofit operations
  • When required by law or to protect the safety and rights of individuals

All service providers are required to protect data confidentiality.

6. Data Security & Handling

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or misuse.

Access to personal data is limited to authorized personnel and systems necessary for nonprofit operations.

7. User Rights & Choices

You have the right to:

  • Request access to your personal information
  • Request corrections or updates
  • Withdraw consent for communications
  • Opt out of SMS messaging at any time by replying STOP

Requests may be submitted using the contact information below.

8. Children’s Privacy

HELP Now AZ serves families and children; however, personal information related to minors is collected only from parents, guardians, or authorized representatives as part of program participation.

9. Third-Party Links

Our website may contain links to third-party websites (such as donation platforms or partners). HELP Now AZ is not responsible for the privacy practices of external sites.

10. Policy Updates

This Privacy Policy may be updated periodically. Updates will be posted on this page with a revised effective date.

11. Contact Information

For questions regarding this Privacy Policy or data practices, please contact:

HELP Now AZ
Website: https://helpnowaz.org
Email: [email protected]

 

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